Shipping, delivery and returns.
Some of the products require a handling time, you can request before making the purchase to check the handling time of your article.
Shipping costs include shipping and packaging. Transportation costs may vary according to the total weight of the package.
We have not been responsible for the damages that your package may suffer in the shipment, but we do our best to protect all items.
The boxes are large and their items are well protected.
The shipping costs of the corrections on account of the buyer.
Orders are delivered by transport companies MRW or Nacex with Service 24/48 hours *.
The 24/48 hour Service for the Balearic Islands is subject to delays caused by environmental causes.
The delivery time of 48 hours is applied to the products in stock that so indicate, provided that the order was made before 5:00 p.m. As of that hour, it will take another working day, since it will be prepared the day after the purchase.
If a product is sold out or has a longer delivery period, you will see it indicated in the available card on the web and in the confirmation message of your purchase. Finally, the notices that can be made about the inconvenience they may cause.
Nothing has been sent until the payment has been made, so it has not been sent to the article until it has been verified that the money has been paid. Sending a photo or screenshot of the banking operation can speed up the process.
On Saturdays, Sundays and holidays there is no delivery service and they are offered as non-working days.
RIGHT OF WITHDRAWAL
Form and term of exercise
The client may withdraw from the contract within seven (7) days from the date of delivery according to Clause 6.2 above. The date of the proof of receipt of the delivery was a computation effect of seven (7) days referred to in this Clause 10.1
The exercise of the right of withdrawal is not subject to formality, which accredits it in any way admitted by Law.
However, the product must be in perfect condition and in its original packaging and together with it, the original of the invoice that in the past issued www.mascarasjaponesas.com to the Customer. The risks of loss, loss, loss or damage of the Product to which the withdrawal refers, son of the customer's load until its delivery to www.mascarasjaponesas.com.
Returns are accepted for all the products of the store www.mascarasjaponesas.com Products of the category (wooden masks) as they are tailor-made items, exclusive and fragile and ancient crafts.
The exercise of the right of withdrawal by the client does not imply the imposition of a penalty.
In case of withdrawal
www.mascarasjaponesas.com reimburse the customer the advance payment for which the customer rejects the returns to your account in terms of price, expenses and taxes for the product within a maximum period of fifteen (15) days after receipt of the Product by www.mascarasjaponesas.com, as long as the Product was received by www.mascarasjaponesas.com under the conditions established in clause 10.1 above. The client had to indemnify www.mascarasjaponesas.com for the amount corresponding to the damaged stories, deducting www.mascarasjaponesas.com said amount that would have been reimbursed to the Client as a result of the withdrawal. The reimbursement to which the previous one refers will take place by credit card, in the event that the client will have paid for the price of the products; or transfer to the bank account indicated by the Client, in the event that it has been any other means of payment.
www.mascarasjaponesas.com is responsible for the quality of its products, and admits the return of preferably defective products, taking charge of the expenses incurred as a result of such return provided that the customer communicates this circumstance within 7 days from the delivery date according to Clause 6.2 above.